Refund policy

We want you to love your SnuggleSoul™ — but we understand things happen.

❌ All Sales Are Final (During Pre-Sale)

Due to the custom, made-to-order nature of our product during the pre-sale, we do not offer refunds, returns, or exchanges — except in the case of:

-🧸 Damaged products

-❌ Missing items

-⚡ Faulty tapping hand module (within 7 days of delivery)

⚠️ Faulty Item?

If there’s an issue with your order, please contact us within 7 days of delivery at:
📩 support@snugglesoul.com
Include your order number and clear photos of the problem.

💡 Post-Launch Update

Once we launch officially, we’ll revisit this policy with more flexible terms.