Refund policy

We want you to love your SnuggleSoul™ — but we understand things happen.

-🧸 Damaged products

-❌ Missing items

-⚡ Faulty tapping hand module (within 7 days of delivery)

⚠️ Faulty Item?

If there’s an issue with your order, please contact us within 7 days of delivery at:
📩 support@snugglesoul.com
Include your order number and clear photos of the problem.